Customer Service Representative

Position and Role –

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities –

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

Type – Full Time

Eligibility –

  • Graduate or equivalent.

  • Excellent Oral and English communication

  • Awareness of Sanskrit may be an added advantage

  • Comfortable using computers.

No of posts – 1

Two shifts available –

      1. 7 AM IST to 3 PM IST

      2. 2 PM IST to 9 PM IST

Location – Bengaluru, Vijayanagar

Salary – As per Industry standards